Printer continues to print without request.

[Alex3941]

HP ENVY 6000 recent introduction of new iPad Pro with keyboard.

Printer prints, does not always react, then on occasions will duplicate without request.

[Nal_NR]

Hi @Alex3941,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Issues with the HP ENVY 6000 printer, especially with intermittent responses and occasional unrequested duplication of prints, can be quite frustrating. Here are some steps to troubleshoot and potentially resolve these issues:

1. Update Printer Firmware

Ensure that your printer firmware is up-to-date.

1. Check for Firmware Updates:
   • Go to the HP Support website.
   • Enter your printer model and look for firmware updates.
   • Follow the instructions to download and install the latest firmware.

2. Update Printer Drivers and Software

Make sure that the printer drivers and software on your iPad Pro are up-to-date.

Update HP Smart App:

• Go to the App Store on your iPad Pro.
• Search for the HP Smart app and ensure it is updated to the latest version.

Reinstall Printer Drivers:

• If updating does not resolve the issue, try uninstalling and reinstalling the printer drivers.

3. Check Printer and Network Connection

Ensure that your printer and iPad Pro are properly connected to the same network.

Wi-Fi Connection:

• Make sure your printer is connected to the Wi-Fi network.
• Check the Wi-Fi signal strength; a weak signal can cause communication issues.

Restart Devices:

• Restart your printer, iPad Pro, and router to refresh the network connection.

4. Reset the Printing System on iPad Pro

Sometimes, resetting the printing system can resolve various issues.

Remove Printer:

• Open the Settings app on your iPad Pro.
• Go to Printers & Scanners or Printers.
• Remove the HP ENVY 6000 printer.

Add Printer:

• Re-add the printer to your iPad Pro by searching for available printers and selecting the HP ENVY 6000.

Kindly find the next steps in the next post

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Alex3941,

Please find the next steps below.

5. Check for Pending Print Jobs

Clear any pending print jobs that might be causing the duplication issue.

1. Check Print Queue:
   • Open the HP Smart app on your iPad Pro.
   • Check for any pending or stuck print jobs in the queue and clear them.

6. Printer Settings

Verify that the printer settings are correctly configured.

1. Duplicate Print Settings:
   • Open the HP Smart app.
   • Check the print settings to ensure that the option to print multiple copies is not enabled by default.

7. Factory Reset Printer

If the issue persists, performing a factory reset on the printer can sometimes resolve it.

1. Reset Printer:
   • Turn off the printer.
   • Hold the Power button and the Cancel button together for 3-5 seconds.
   • Release the buttons and the printer should reset to its factory settings.

8. Check for Software Conflicts

Ensure there are no software conflicts on your iPad Pro.

1. Background Apps:
   • Close any unnecessary apps running in the background that might interfere with the printing process.

By following these steps, you should be able to troubleshoot and potentially resolve the issues with your HP ENVY 6000 printer and iPad Pro.

If none of the above steps resolve the issue, it may be best to contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.