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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Printer disappears from network midday

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Officejet Pro 8620

I have been frustrated for the past six months with my printer disappearing from the network sometime during the day. I’m forced to shut it off and reboot it. It is not connected to my router because it’s in another room and operates wirelessly. The only thing that has changed is the addition  of an Xfinity router which replaced my router but I can’t guarantee you that that was the exact time these issues arose. It is just so frustrating when I need to print something and can’t find the printer. Any suggestions would be of great help since my Google search has only served to confuse me further.

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Issue could be caused by several things.

For example: Distance, obstacles, setup, corrupted printer software, old firmware (on printer or router).


What else?  Disconnects might be due to an increase in the number of devices on the network that strains the resources.  Check the logs on the router to see what it thinks is happening.



Example - Printer Firmware Update

HP Officejet Pro 8610/8620/8630/8640/8660 and HP OfficeJet 8600 Series Printer Firmware Updater 


Assuming a strong, firmware updated, and decent router, and when distance might be a contributing factor, weak signal strength can even be impacted by the rotation of the printer compared to where it is picking up the signal.  Router high on a shelf is better (sometimes / depending on router strength) than router low in a cabinet. 


What about setup?

Consider assigning a manual / static IP address to the printer.

Assign the IP address in the router (log in and set up the address).

Set / Assign the (same) IP address on the printer.

Alternatively, use the Embedded Web Server (EWS) to set the IP address (easier typing).


EWS is available on your browser and in HP Smart Windows and HP Smart Mobile > Settings > Advanced


Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration


Tab Network > Wireless (802.11) > Advanced


Example - EWS - Manual / Static IP Address




Will that help?

Maybe - it depends on the underlying source of the problem.


What else?


Known solutions here

 HP printer does not maintain Wi-Fi connection



References / Resources


 User Guide

Find Your Wireless WEP, WPA, WPA2 Password

Wireless connection is lost after router or network settings change



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8620 e-All-in-One Printer series 


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