Printer does not print either from MacBook Pro (Mac OS Ventura) computer or iPhone 13

[Tenia]

I have an old HP Envy 6255 wireless printer that indicates that it is connected to my Wi-Fi but I cannot print anything on it either from my iPhone 13 or my new Apple Pro computer. All three devices are connected to the Wi-Fi. Do I have to do anything to the printer to connect it to my other devices or replace the printer.

Since I have a subscription to HP cartridges, what other replacement Printers would be compatible with my computer and iPhone?

[Kuroi_Kenshi]

Hi @Tenia,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Status: Ensure that the printer is turned on and has enough cartridges and paper loaded. Sometimes low ink levels or empty paper trays can prevent printing.

Reboot Devices: Turn off your printer, MacBook Pro, and iPhone 13. Then, restart each device and try printing again.

Reconnect to Wi-Fi: Ensure that your printer is correctly connected to your Wi-Fi network. You might want to reconnect it by going to the printer's network settings and selecting your Wi-Fi network again.

Update Drivers and Firmware: Visit the HP Support website to download and install the latest drivers and firmware for your HP Envy 6255.

HP Smart App: Ensure you have the HP Smart app installed on both your MacBook Pro and iPhone 13. Use this app for printer setup and troubleshooting.

AirPrint Setup: If printing from your iPhone, ensure your printer is AirPrint-enabled. Check compatibility and settings to confirm AirPrint functionality.

Network Settings: Verify that all devices are connected to the same Wi-Fi network and that there are no network restrictions causing a block.I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,