Printer does not print from a remote phone or laptop

[Walterpissed]

two weeks ago (prior to the printer being moved to a different desk, same room) it worked fine. Now it only prints from materials on my desktop. My wifes phone and laptop are unable to send to print, or it comes out as a partial print (about every 5th line).

[Nal_NR]

Hi @Walterpissed,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are the printer and other devices on the same network?

Update the Firmware

Meanwhile, Perform the steps from this document Fixing Poor Print Quality

You may also refer to this document Printer Does Not Print Black or Color Ink

Hope this helps! Keep me posted for further assistance.
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