Printer does not print

[DBB3]

8120e. Have strong wifi signal. Printer shows blue light connection. But only prints very intermittently.

[Jerry_57]

Hi @DBB3,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear your HP OfficeJet Pro 8120e has a strong Wi‑Fi signal and the wireless light is solid blue; the printer is connected to the network. Intermittent printing can still happen due to network performance, router settings, app/driver issues, or printer status problems. Try these steps in order:
 

What to try:

Restart everything:
 

• Turn off the printer and your computer/mobile device.
   
• Restart the router.
   
• Turn the printer and device back on.
   
• Make sure your device is connected to the same Wi‑Fi network as the printer.

Check internet/network performance:
 

• Open a website and confirm the connection is stable.
   
• If the network is slow or intermittent, restart the router.
   
• Limit the number of devices actively streaming or heavily using the network.

Move the printer/router if needed:
 

• Even with a strong signal, interference from walls, metal bookcases, and electronics can affect reliability.
   
• Place the printer closer to the router or range extender if possible.

Disconnect any USB cable:
 

• If a USB cable is connected, remove it. A USB connection can interfere with Wi‑Fi setup/connection behavior.

Print a Network Configuration Report or Wireless Network Test Report:
 

• Review the report for connection issues or instructions.
   
• If multiple nearby networks are using the same Wi‑Fi channel, router channel interference may be causing intermittent printing.

Use the HP app Diagnose & Fix:
 

• Open the HP app on Windows or macOS.
   
• Select your printer and run Diagnose & Fix.
   
• Follow any recommended fixes.

Remove and re-add the printer in the HP app:
 

• Remove the printer from the HP app/HP Smart.
   
• Add it again while connected to the same network.

If the scanning or printing setup keeps failing:
 

• Restore Wi‑Fi setup mode on the printer and set it up again in the HP app within 2 hours.
   

I hope this will help.

 

Take care and have a good day.