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‎08-27-2023 09:26 AM - edited ‎08-27-2023 09:28 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer

I have a HP DeskJet 2720e. When I switch the printer off via the power button on the top and switch it on again, the network settings are lost or at least do not work anymore (the printer does not connect to my wifi).

 

I did not have the problem with the previous firmware, so maybe it's a new bug? But I have to say that I got a new printer (because of other problems) and this problem is there since I use the new device. The new firmware was released just when I got the new printer.

 

Everytime after switching power on/off I have to press the buttons Cancel + Wireless for 3 seconds to reset the network settings, then I press Wireless for 3 seconds and then I connect the printer to my wifi via WPS. Then it's working "forever" until the next power loss.

 

Afterwards I have to do all the network settings again, for example disabling AirPrint and Bluetooth. This is really annoying.

 

Maybe it's worth mentioning that I only have 5 GHz wifi enabled in my router.

 

Any ideas how to solve this? Does anybody else has this problem?

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