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Common problems for Connectivity Issues
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achetzu
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Printer doesn't print in color

HP Recommended
HP DeskJet 3835
Microsoft Windows 10 (64-bit)

Hello,
I am trying to print in color but I get black and white. When trying to print from smart HP software, I choose color from "more settings" but it keeps reverting to monochrome.
I have already reinstalled a clean instance of drivers and no success. 
However the printer prints copies in color and documents from smartphone.
I have a feeling that it is OS fault but cannot figure out what

Thank you!

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Kumar0307
HP Support Agent
HP Support Agent
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@achetzu, Welcome to the HP Support Community!

 

I understand you are not able to print in color from your Win PC. Install the printer using the TCP/IP port to resolve this issue:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
Message 2 of 2
Flag Post
HP Recommended

@achetzu, Welcome to the HP Support Community!

 

I understand you are not able to print in color from your Win PC. Install the printer using the TCP/IP port to resolve this issue:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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