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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎03-01-2024 11:16 PM

HP Recommended
Product: HP DeskJet 2752e All-in-One Printer

My printer is periodically dropping from my network. To get it to work I have to unplug it and restart it. 

Category:
3 REPLIES 3

‎03-02-2024 02:09 AM

HP Recommended

Possibly, your printer is having trouble waking up from sleep.  A quick fix for this symptom is to prevent it from sleeping

 

Go to your printer and make sure it is on and functioning.  

Bring up HP Smart and select your printer.  It should show "Ready".  If not make sure it is on and try again.

Once it is ready then click "Printer Setting" and look for "Advanced Settings" on the left side

BeemerBiker_0-1709370215564.png

 

Click Advanced Settings and then select "System" and "System Setup".  Your windows dialog box may be different or have different names but look for 'Sleep Delay" and set to "Off" where I show 30 minutes

BeemerBiker_1-1709370502661.png

 

If this does not work then let me know and we can try something else.

 

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‎03-02-2024 12:33 PM

HP Recommended

Thanks for the tip. I'm not at the printer location right now but I'll try that when I am

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‎04-19-2024 04:50 AM

HP Recommended

I am finally back at the place where my printer is located. I am using a Chromebook to access it. I continually have the issue when using HP Smart . This computer doesn't seem to connect with the printer all the time. HP Smart isn't showing the printer as ready even though I have access on my Iphone where it shows as ready. I've tried to recycle the printer and the computer but no change.

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