Printer drops from internet Envy Inspire 7900

[Weezie46]

The computer keeps indicating the printer is off line but the printer indicates it is connected to the wifi.  They are both o the same network.  This printer is about 6 month old.  For the first three months it never did this.  Now it does it all the time.  Had the Geek squad out as I am so frustrated and they deleted and added the printer and it worked.  I got rid of my old printer because it was doing the same thing - the new one is no better.  Ideas

[Hawks_Eye]

Hi @Weezie46 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for providing those details. I understand how concerning it can be when your HP ENVY Inspire 7955e appears offline even though it shows as connected to Wi-Fi, especially after it worked normally during the first few months.

Since the printer and Mac are on the same network and the printer was recently re-added, let's focus on connection stability:

On the printer control panel, print a Network Configuration Report and confirm the printer has a valid IP address.

Open a web browser on your Mac and enter the printer's IP address. If the Embedded Web Server opens reliably, the printer is maintaining its network connection.

In System Settings > Printers & Scanners, remove the existing printer and add it again using the printer's IP address instead of the Bonjour/AirPrint entry:

• Select "Add Printer"
• Choose the IP tab
• Enter the printer's IP address
• Add the printer

Ensure the printer is connected to the 2.4 GHz Wi-Fi network if your router broadcasts separate 2.4 GHz and 5 GHz bands.

Restart the printer, Mac, and network equipment, then assign a manual or reserved IP address for the printer in your router settings to help prevent communication interruptions.

Open the HP App and check for any available printer firmware updates. Install any updates that are offered and restart the printer afterward.

If the printer continues showing offline, please share whether the issue affects printing only or both printing and scanning, and whether the printer's IP address changes when the problem occurs.

Take care, and have an amazing day!

Regards, 

Hawks_Eye