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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Hello @jimcpr4 , how are yoy ?
It sounds like your HP OfficeJet Pro 9125e is experiencing network connectivity issues and potentially some software conflicts. Here’s a detailed troubleshooting guide to help you resolve these problems:
1. Check Printer Connection and Status
- Network Connection: Ensure that the printer is connected to the correct Wi-Fi network. Verify that it’s connected to the same network as your computer.
- Router Issues: Restart your router to clear any network glitches. Also, try restarting your printer to refresh its network connection.
2. Reset Network Settings on Printer
If the printer is showing network issues, it might help to reset its network settings and reconnect to your Wi-Fi:
Access Network Settings:
- On the printer's control panel, go to the Settings or Setup menu.
- Navigate to Network or Wireless Settings.
- Look for Restore Network Settings or Reset Network Configuration and confirm the reset.
- After resetting, follow the on-screen instructions to reconnect your printer to your Wi-Fi network.
3. Check for Firmware Updates
- Using Printer Control Panel: Check if there is an option for firmware updates directly from the printer’s control panel.
- Via HP Support:
- Go to the HP Support website and search for your printer model.
- Download and install any available firmware updates.
4. Update or Reinstall HP Software
The HP software might need an update or reinstallation:
Uninstall Old Software:
- Go to Settings > Apps on your Windows 11 computer.
- Find HP Smart or any other HP software, select it, and choose Uninstall.
- Visit the HP Support website.
- Download and install the latest version of HP Smart and other relevant drivers.
5. Troubleshoot the Error Code
The error code C9.A9.60.0B might indicate a specific issue. You can try the following:
- Restart the Printer: Turn off the printer, wait a minute, and turn it back on.
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