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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-29-2026 02:54 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

Printer error message. My printer is giving a error. This showing online, so I know it's connected to the wifi.  I turned off the power several times and no luck. I reset the printer and still getting the error messsage.  

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1 REPLY 1

‎10-29-2026 03:46 PM

HP Recommended

Hi @LNDGOTOY, thanks for posting. Sorry to hear about the issue with your HP product.

Since the printer is online and the power cycle/reset didn't clear it, the exact text or code of the error message is the key to the fix (a photo of the screen helps too). Meanwhile, check that no access door is open, no paper is stuck inside, and all cartridges/printheads are seated.

To give you the exact solution, I need a few details:

  1. The exact model and product number: it's on the label underneath, or press Fn + Esc (notebooks) or open HP Support Assistant.
  2. Your operating system (e.g. Windows 11 64-bit).
  3. Any error message, beep code or blinking light pattern (count the long and short blinks).
  4. When it started and what changed before (update, drop, liquid, new hardware).

With that information I'll point you to the right steps and downloads. Keep me posted!

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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