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Common problems for Connectivity Issues
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Locked

‎08-27-2025 11:00 AM

HP Recommended

My HP 9010 all in one won't connect to my computer despite working  in the past, downloads "failed" and printer says "offline" even though signal strength is "excellent".   I was able to connect when we first moved into our new home, and the printer worked for a bit.  Now it wants to download updates but unsuccessful.  

1 REPLY 1

‎12-01-2025 02:43 AM

HP Recommended

Hello @mkrdh 
If the printer is connected to the network, the wireless light on it should be solid. If so, I recommend removing the printer and setting it up again on your computer:

 Remove Printer in Windows

  1. Press Windows key + I to open Settings

  2. Go to Bluetooth & devices

  3. Click Printers & scanners

  4. Select your printer

  5. Click Remove → Yes

(If there are duplicates, remove all of them.)

 

 Add Printer Again

  1. Stay in Settings → Bluetooth & devices → Printers & scanners

  2. Click Add device

  3. Wait for Windows to detect your printer

  4. Select your printer name to install it

 

If this does not work- after removing the printer within Windows, visit the printer driver page and setup printer using the guided setup- HP OfficeJet 9010 All-in-One Printer series Software and Driver Downloads | HP® Support


Hope this helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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