Printer going offline for some computers and ready for others

[ChrisHog]

Hi

I have an HP Envy 7100 series (HP461C39) attached to my wireless network.

I have a Dell Laptop, this is the first laptop that was 'connected' to the printer (on same wireless network) that prints fine (apart from a problem that if you send 2 print jobs in quick succession you get a printer error message when it is sent to the print Q which goes and the second job prints after the first)

My wife has a Lenovo laptop that is setup on the same wireless network that occasionally prints. The printer will report being OFFLINE more times than not and then at a random point in time the print Q will empty.

My daughter has an HP laptop that will not see the printer at all, the HP Smart will see it but then when you go to the Windows printer setup it fails.

My Son has a desktop PC that prints fine.

[KrazyToad]

@ChrisHog

Welcome to HP Support Community

I would like to help

Please download and run the HP Print & Scan Doctor ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 
  

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Thank you

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