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HP Recommended
hp envy 5540 series
Microsoft Windows 10 (64-bit)

Hi I am an hp connect customer and since November my printer has been unable to connect to hp connect it connects to the wifi ok but my computer will not let it connect as the ip address is unsecure. I have now cancelled my hp connect account as i cannot have this problem in the future where i am unable to print at all. I would rather i just went to the shop to buy ink than spend days trying to connect. My question is how can i remove the printer from hp connect completely before my membership runs out as it is more important to me to be able to print using a usb than being sent more ink if i run out and as there is no way to call hp support to ask them to do this i am feeling very frustrated!

1 REPLY 1
HP Recommended

@smac01

 

Welcome to the HP support community.

 

Do you want to confirm if the instant ink subscription is canceled or not?

Sandytechy20
I am an HP Employee

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