Printer is connected, but wont print

[Anna_Erica]

Printer is not printing, it is connected, diagnosic says it got rid of the queue but also said it failed to get rid of the queue, its completely new. what do I do.

[Pallipurath]

Hi @Anna_Erica 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that  your printer is connected but not printing, and you're experiencing issues with the print queue, here are some steps you can try to resolve the problem:

Restart the Printer and Computer

• Turn off the printer and restart your computer.
• Once your computer has rebooted, turn the printer back on and try printing again.

Clear Print Queue Manually

• Open the "Run" dialog box on your computer by pressing Windows + R.
• Type services.msc and press Enter.
• Scroll down and find "Print Spooler," then right-click it and select "Stop."
• Go to C:\Windows\System32\spool\PRINTERS and delete all files inside this folder to clear the print queue.
• Return to the "Services" window, right-click "Print Spooler," and select "Start.

Update or Reinstall Printer Drivers

• Visit the HP Support website to download and install the latest drivers for your printer model.
• Sometimes, uninstalling and reinstalling the printer software can resolve unseen conflicts.

Set Printer as Default

• Go to "Settings" > "Devices" > "Printers & scanners."
• Make sure the correct printer is set as the default printer.

Reset Printer Settings

• On the touchscreen, tap Setup → Service → Restore Defaults.
• Confirm the reset.
• This clears custom settings but keeps firmware intact.
• Try shutting down again after the reset.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!