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Common problems for Connectivity Issues
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‎03-19-2025 10:18 AM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Other

Printer is connected to Wi-Fi and is detected by other device devices, but will not print

Category:
1 REPLY 1

‎03-23-2025 01:09 PM

HP Recommended

Hi @Ryanmileur,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Restart Printer and Network Devices

  • Turn off the printer and unplug it from the power source.
  • Wait for about one minute.
  • Plug the printer back in and turn it on.
  • Restart your Wi-Fi router and all devices connected to the network (PC, laptop, mobile devices).

Check Printer Status and Settings

  • Ensure the printer is online and not paused or offline.
  • Look for any error messages on the printer control panel.
  • Make sure the HP OfficeJet Pro 8720 is set as the default printer on your devices.

Kindly refer to this link to update your printer firmware.

  • Ensure you have the latest printer driver installed for all devices connecting to the printer.

Clear Print Queue

  • Open the printer queue on your device and cancel all pending print jobs.
  • Windows: Control Panel > Devices and Printers > Select HP OfficeJet Pro 8720 > Open Print Queue > Cancel all jobs.
  • Mac: System Preferences > Printers & Scanners > Select HP OfficeJet Pro 8720 > Open Print Queue > Cancel all jobs.

Verify Network Connection

  • Ensure the printer is connected to the same Wi-Fi network as your devices.
  • Print a network configuration page from the printer control panel.
  • Verify the printer's IP address to ensure there are no conflicts.
  • Use the Embedded Web Server (EWS) by entering the printer’s IP address into a web browser to check settings.

Use HP Print and Scan Doctor

  • Download HP Print and Scan Doctor from the HP Customer Support page.
  • Run the tool to diagnose and fix printer connectivity and printing issues.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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