Printer is connected to the internet but HP Smart says it is not.

[mgosullivan]

I have a Deskjet 2622.

I have successfully connected it to HP Smart but when I am brought back to the HP Smart homepage it says "please connect to the internet."

Pressing the "i" button on my Deskjet the print-out clearly confirms that the printer is connected to the internet.

Please advise how to fix this.

[Dragon-Fur]

@mgosullivan 

Welcome to the HP Community --

Web Services connects the printer to the Internet.

Wireless connects the printer to your local network.

User Guide 

Web Services >> Starting on Page 39

Note:  Web Services controls in EWS are printer model dependent

Example – EWS – Web Services

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Web Services > Web Services Settings > Summary

and

Troubleshooting Web Services - Start here

 HP printers - Cannot connect to Web Services

Reference - Connectivity

Product Specifications for the HP DeskJet 2622 All-in-One Printer (4UJ28B)

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2622 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[mgosullivan]

Thank you for your guidance.

I have connected to my printer through a browser using the IP address and am half way through setting up EWS.

One of the steps is:

"

The Web Services account must be activated at HP Connected

HP Connected will be opened in a new browser window. If it does not appear in a few seconds, click HP Connected to open the website."

When I attempt to access HP Connected by clicking on the link I get errors like this one on Firefox:

"Secure Connection Failed

An error occurred during a connection to h30495.www3.hp.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

• The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
• Please contact the website owners to inform them of this problem."

and this one on Edge:

"Your connection isn't private

Attackers might be trying to steal your information from h30495.www3.hp.com (for example, passwords, messages, or credit cards).

NET::ERR_CERT_DATE_INVALID"

As well as trying different browsers I have tried 3 different ISPs and I get the same errors - there is something dangerous about this link.

Please solve this.

[Dragon-Fur]

@mgosullivan 

You are welcome.

Disclaimer:

DeskJet printers are not a specialty of mine -- older printers, in particular, might behave differently than I expect.

----------------------------------------------------------

Where exactly are you seeing the message you quoted?

The embedded link (quoted in your message) is perhaps (appears to be) pulling an incorrect or unusable path.

If you are not currently signed into your HP Smart / HP Connected account, you should be able to do so here:

HP Smart / HP Connected – Sign in / Create Account

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

I would guess that the "proof" of a successful sign-in can be taken as proof that the printer is (or can be?) connected to the Internet.  That is, if you can sign into HP Smart / HP Connected and your printer is either already listed or you can Add Printer to connect your printer, then Web Services works.

Why would Web Services or an old (and previously used / connected) printer fall off / out of HP Smart / HP Connected. 

I don't know.

I believe it comes back to your network and connection to your ISP (Internet Service Provider).

If you had removed Web Services ( Troubleshooting guide: HP printers - Cannot connect to Web Services  ), what happens when you click the ePrint or Web Services buttons on the printer's control panel?

 EWS (the version I think you might be running) might include a Web Services tab.

If your EWS page looks similar to the example below,

(then)

You can check status of Web Services, Print the Info page, Proxy, and Remove Web Services.

OR

If the Web Services looks different, perhaps it looks like the tiny sample in the Troubleshooting guide. ?

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[mgosullivan]

Thank you.

I used the link you gave and it works - it gets me onto HP Smart and I then log on.

(Is HP Smart the same as HP Connected?)

Under "printers" I see "There are no printers added to your account yet"

"To add a new printer, make sure the printer is plugged in and turned on, then open the HP Smart app and find the add printer card at the top of the Home screen."

I do all of this.

HP Smart app searches for the printer and finds it (I double-check that the IP address matches my printer).

I click on this and I get the message:

"Select a different printer

HP Deskjet All-in-one printer series must be turned on to add it to HP Smart.

Once the printer is turned on tap ok to refresh and then select the printer again"

My printer is clearly turned on so I don't know why I am getting this error message.

(I do this a few times and still get the same error message).

Please advise.