Printer is connected to wifi, but says offline on computer.

[SarahT0115]

Printer HP DeskJet 2800e is connected to wifi, verified on wifi app. Says connected on hp app, but is offline on devices and printer computer settings. Will not print. 

[Max3Aj]

@SarahT0115, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since your HP DeskJet 2800e printer is connected to Wi-Fi and shows as connected in the HP app but appears offline on your devices, here are some troubleshooting steps to help resolve the issue:

Restart Everything

• Power cycle the printer: Turn it off, unplug it for 30 seconds, then plug it back in and turn it on.
• Restart the router: Turn off your Wi-Fi router for 10-15 seconds and turn it back on.
• Restart your computer and devices: This refreshes network connections.

Check Network Connection

• Verify IP Address: On the printer, print a Network Configuration Page (check the manual for your model’s button combination).
• On a Windows PC, go to Control Panel > Devices and Printers, right-click the printer, select Printer Properties > Ports, and confirm the correct IP address is being used.
• If the IP address is 169.x.x.x, the printer is not getting a valid IP from the router. Reset the network and reconnect.

Reconnect the Printer to Wi-Fi

• Press and hold the Wi-Fi button on the printer until the light blinks.
• Open the HP Smart app, go to Add Printer, and follow the on-screen instructions.

Check Printer Status in Windows

• Go to Control Panel > Devices and Printers.
• Right-click the printer name, select See what’s printing.
• Click Printer (top menu) and ensure:
  • Use Printer Offline is unchecked.
  • Pause Printing is unchecked.

Disable SNMP (Windows)

• Open Control Panel > Devices and Printers.
• Right-click your printer, select Printer Properties.
• Go to the Ports tab, find the checked port.
• Click Configure Port, uncheck SNMP Status Enabled, and click OK.

Assign a Static IP to the Printer

• Access your router settings and assign a static IP to the printer based on the IP address found in step 2.
• Then, update the printer’s IP in Windows:
  • Go to Control Panel > Devices and Printers.
  • Right-click your printer, select Printer Properties.
  • Select the Ports tab, then Add Port > Standard TCP/IP Port.
  • Enter the new static IP and complete the setup.

Reset the Printer

• If nothing works, perform a factory reset on the printer:
  • Hold the Wireless and Cancel buttons together for about 5 seconds until the power light blinks.
  • Reconnect the printer using the HP Smart app.

You may refer to this document - HP printer is offline or unavailable | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support