Printer is locked by user who set up printer

[JulioG4]

I cannot factory reset my printer. Everything says the printer is "locked by the person who set up the printer" and I never locked it. I can't change the wifi, install ink, or print anything. I moved  4 months ago and I just bought a house so I pulled my printer from storage and now I cannot connect it to my new WIFI network. My old one was with a rented modem from Xfinity so I no longer have access to that wifi network. My printer is listed on my HP Login but I cannot make any changes or reset to factory settings. I have also tried logging into the printer wifi network that it produces but I do not have the password nor do I remember setting one up for it. Any help would be greatly appreciated. My operating system is MacOs Sequoia 15.3.2(24D81)

Thanks,

Julio Garbalosa

[Kuroi_Kenshi]

Hi @JulioG4,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check for Secure Print Settings:

• Some HP printers have security settings that may lock certain functions. Check the printer settings and disable any secure print settings if possible.

2. Use HP Smart App:

• Download the HP Smart app from the Microsoft Store if you haven't already.
• Use the app to attempt to change printer settings and reset network configurations.

3. Perform a Network Reset:

• On your printer's control panel, navigate to Setup > Network Setup > Restore Network Settings.
• This should clear previous network settings and allow you to connect to the new Wi-Fi network.

4. Factory Reset Steps:

 Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,