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Locked

‎01-25-2022 06:49 PM

HP Recommended
Product: Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 8710 does let me reset to factory settings as almost all menus are locked out.

 

Please help me do a factory reset.

 

Thanks

Lalit

Category:
1 REPLY 1

‎01-25-2022 07:20 PM

HP Recommended

@lalitmr 

Hello,

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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