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‎09-02-2022 03:23 AM - last edited on ‎09-04-2022 05:42 AM by Retired

HP Recommended
Product: HP Deskjet 2540 All-in-One Printer

I recently had a new router fitted, now the printer will not connect to the Wi-Fi. Following message is being printed off the test results;

”The Security pass phrase  configured on your HP printer does not match your wireless router setting”.

The solution it gave was;

” Run the wireless setup from the printer software to re-enter your wireless network WPA security passphrase”.  
What does this mean? 
I have tried using HP Smart app but it goes round in circles?

1 REPLY 1

‎09-05-2022 10:24 AM

HP Recommended

Hi @Confused103 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing connection-related issues with your printer. Do not worry, we are here to fix it.

 

Did you make any hardware or software-related changes to it other than the WiFi change?

 

I would suggest you please use the link below and follow the steps to resolve the issue. Once done, let me know the outcome of it: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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