Printer is not remembering wifi password

[LL54]

This is a new printer for me and it worked fine for a few days

My PC updated overnight to Windows 11 and since then I have to type in the password each time I want to print. This is difficult to do on such a tiny screen. I have restarted the PC and restarted the printer. It will work now, but will it still work tomorrow? 

[Kuroi_Kenshi]

Hi @LL54,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Driver

• Visit the HP Support page and search for your HP Envy 6120e printer.
• Download the latest printer drivers compatible with Windows 11.
• Follow the installation instructions provided.

Configure Printer Settings in Windows 11

• In Windows, click Start and go to Settings.
• Select Devices and then Printers & Scanners.
• Locate the HP Envy 6120e from the list and click Manage.
• Click on Printer Properties.
• Go to the Sharing tab.
• Ensure that Share this printer is selected and the Share name is configured correctly.
• Ensure the box "Render print jobs on client computers" is checked.

Disable Password Requirement

• In the printer control panel, navigate to Wi-Fi Settings.
• Ensure that Wi-Fi Direct is turned off if using regular network settings.
• Open Settings on your PC.
• Go to Network & Internet and select Wi-Fi.
• Ensure that your connection is set to Private Network.

Use HP Smart App for Easier Management

• Visit the Microsoft Store to download and install HP Smart app.
• Open the HP Smart app.
• Click Set Up a New Printer or Add Printer following on-screen prompts.
• Use HP Smart to manage printer settings, eliminating tiny screen issues.
• Open Settings and navigate to Printers & Scanners.
• Set HP Envy 6120e as the default printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[LL54]

Hi. Thanks for the detailed response. 

This turned out to be an issue with Windows 11 which had updated automatically overnight on my pc. 

I resolved the issue by shutting down both pieces of equipment (more than once), uninstalling the printer and restarting. All seems to be fine now. 

[Kuroi_Kenshi · Accepted solution]

Hi @LL54,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

[Kuroi_Kenshi]

Hi @LL54,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,