Printer is off line

[Jeannie67]

message after I ran HP fix---"Driver check issue not found"   I ran the network config. page.  "ready, wireless, internet connected, , Domain name "not set"   all the rest sounds good,  but my HP printer 4100 series won't print.      I hard wired Mac computer to printer =no 

[VikramTheGreat]

Hi @Jeannie67,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when everything shows “ready”, but the printer still won’t print. I’m glad you ran the network config page; that helps narrow things down.
 

To make sure we give you the correct steps for your exact device, we need a bit more information first.
 

Could you please confirm:

• The exact printer model (for example: DeskJet, OfficeJet, ENVY, LaserJet, Photosmart, and the full number if possible)
• How are you trying to print, from HP Smart, Preview, PDF viewer, or another app
• What happens when you send a print job? Does it stay in the queue, disappear, or show an error?
• When you connected the Mac by cable, was that USB directly to the printer, and did the printer appear in Printers & Scanners?

Also, note: seeing “Domain name: not set” on the network config page is normal in many home networks and does not usually block printing, so that part is OK.
 

Share the printer model and what you see in the Mac print queue, and we’ll guide you step-by-step.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Jeannie67]

Hello,  I have a different problem now.   "Held for authentication"   The passphrase that I entered for network security didn't work.  I tried the printer pin #, the password for the router, among other tries.   My printer is HP Deskjet plus 4155. I tried to work with HP Smart, but have had more luck with the wizard in the printer web page.   I just tried to print again and this communication did print (hard wired)  but the last request to print is being held up for authentication.  I also had been successful in printing from my phone, but now I get the message that "I do not have permission to use this printer".  Thank you for your help Jeannie 6711

[Kuroi_Kenshi]

Hi @Jeannie67,

Thank you for the response.

Let’s go through a few more checks.

Remove stored printer credentials on the Mac

Open System Settings > Printers & Scanners.

Select the HP DeskJet Plus 4155 and remove it.

Restart the Mac.

Add the printer again using AirPrint.

Try printing a test page.

Note: Old saved credentials can cause authentication errors.

Reconnect the printer to the wireless network

Open the HP app.

Select Add Printer.

Choose Set up a new printer.

Follow the wireless setup steps.

Enter the Wi-Fi password when prompted.

Note: Use the Wi-Fi network password, not the printer PIN.

Clear paused or held jobs

Open System Settings > Printers & Scanners.

Open the printer queue.

Delete all held jobs.

Restart the Mac.

Send a new print job.

Check network permissions on the Mac

Open System Settings > Privacy & Security.

Select Local Network.

Allow access for printing applications.

Restart the Mac.

Restart the printer and router

Turn off the printer.

Restart the router and wait until internet service is stable.

Turn the printer back on.

Try printing again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,