Printer is offline Mac

[CaryW]

I've spent well over an hour reading various sections of the HP web site and trying recommendations to no avail. I just moved to a new home with a new wi-fi network and my printer reports as offline with the flashing blue light. I thought maybe removing the printer from the Mac's system settings and reinstalling it might fix the issue but now it doesn't show up at all as something I can add. I know this has been a common issue but I need a solution that will get me back online. I've tried using the HP Smart app but the "Diagnose and Fix" option is greyed out.

[Irfan_06]

Hi @CaryW,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[CaryW]

None of this helps, nor do any of the many Virtual Assistant suggestions — I've tried them all. Blinking blue light. Printer not recognized by my iMac or by HP Smart app.

[Irfan_06]

Hi @CaryW,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[CaryW]

I can't use the HP Smart app because it can't find the printer. I tried the factory reset but that got me nowhere. The printer does show up in HP Utility but it simply tells me that it can't communicate with the printer.

[Irfan_06]

Hi @CaryW,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support