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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
HP Deskjet 2542 All-in-One Printer

HI My printer is connected wireless to my HP laptop when I go into the HP advances settings I can get it to print a test page however if I ask it normally to print it says off line. Also it keeps disappearing off the system when i try and do a new installation its driving me mad

1 REPLY 1
HP Recommended

@Nic0202

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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