Printer is showing unavailable

[Persy61]

My new printer is showing as unavailable. I am running Android version 13.

It is hooked up to my wifi correctly and all related buttons are lit accordingly.

Thank you.

[Nal_NR]

Hi @Persy61,

Welcome to the HP Support Community. 

I'd like to help!

Is this the first time you are connecting your printer with your Android 13?

Kindly refer to this document and follow the instructions. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[Persy61]

I am where I sign in with my username and password, however, it keeps taking me back to the same page to sign in over and over and I cannot proceed to setup my printer because of this.

[Persy61]

Ok, managed to get HP Smart to recognize me and allow me access.

Now, my wifi is setup on my printer, etc. My Bluetooth is on but when I scan to add my printer, my bluetooth/mobile device fails to 'see' it.

[Nal_NR]

Hi @Persy61,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!