Printer isn't connected

[LynnMG212]

I have an HP Envy Printer 7855 that will not turn on.  I have a display screen that just shows the HP logo but my computer, phone and other devices can't see it on the network.

[Nal_NR]

Hi @LynnMG212,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer stuck at the HP logo.

This looks like a hardware issue. 

However, let's try a few steps. 

Reset the printer

Resetting the printer can often resolve printing issues.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If this does not help, Let's perform a semi-full reset and see if that works.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!