• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-04-2024 05:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We have been printing to our HP laser Pro M404dn printer via network cable for quite a while.   Now every time we try to print to it we get a printer error.    If we connect via USB it prints fine.    Wondering what the issue might be.   I am thinking it is the network card in the printer that is the issue, or the setup.   Since it was setup and working I am thinking it must be the card, as it just stopped working after it has been working for quite a while.    

 

Is there a way to replace the network card in it?   Or what else can I do to get this working again?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2024 10:00 AM

HP Recommended

Reset everything back to factory settings, and then set them up as I needed them to be, and it is working again.   Not sure why that was necessary, but it is working now.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-05-2024 07:13 AM

HP Recommended

Hi,

@JLPennypacker wrote:

...   Now every time we try to print to it we get a printer error. ...

Does the error have a name or a code?

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎03-05-2024 07:26 AM

HP Recommended

No error number or anything, no error message on the printer at all.   I send something to it and then will look to see what is printing and it will show the document that I sent and the status says Error-Printing.   That is all I get.  Only does this when using the network cable connection, USB works fine, but that will not work for a shared network printer.   

 

I am going to reset the network settings and then try again, going to the default setting then to what I need it to be.  Will see if that does anything.

Was this reply helpful? Yes No

‎03-05-2024 10:00 AM

HP Recommended

Reset everything back to factory settings, and then set them up as I needed them to be, and it is working again.   Not sure why that was necessary, but it is working now.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.