Printer issues on macbook

[TVR3]

I have just recently purchased the above printer, it is working fine on my 2 windows desktops and HP windows laptop, however i have a macbook pro which is a 2009 model and i have installed the printer and the hp smart app whenever i go into print it says printer busy and nothing prints out, i am using high sierra 10.13.6 i rung apple and they said it was a driver issue and to contact HP

i have tried ringing them and they are asking me for a case ID which i do not have and do not know how to get it and then spoke to the useless virtual agent am not sure why they are ruining there business and so  many of us will get fed up eventually of the useless icompetent staff that do not want to help over the phone and there is no live chat avaiable so could you please answer my queries ASAP and any help will be appreciated ASAP thank you and please stop asking for a case ID and whenever anyone wants technical support from HP they should be put through and not repeatedly asked for a case ID please take ths complaint onboard and get your heads out of your backsides and do something otherwise i will no longer be a customer of HP with the non existent customer services 

[TEJ1602]

@TVR3, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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