Printer issues

[candy716]

my printer wont print from my computer. status is "printer is asleep". I can print from my Iphone.  I unplugged the printer and rebooted my computer and I still have the issue.

[Max3Aj]

@candy716, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

If your HP Smart Tank 7602 shows as "printer is asleep" on your computer but prints fine from your iPhone, it’s likely a communication or driver issue between the printer and your PC. Let’s walk through a few steps to get this resolved:

Wake the Printer Manually

• Tap the power button or home screen on the printer’s control panel to wake it up.
• Ensure the printer’s display is active before sending a print job from your PC.

Check Printer Connection

• If you're using Wi-Fi, make sure both your printer and PC are connected to the same network.
• You can confirm the printer’s IP address by:
  • Going to the printer’s Settings > Network Setup > Wi-Fi Summary.

Set Printer as Default & Check Status

1. On your PC, go to Control Panel > Devices and Printers.
2. Right-click your printer > Set as default printer.
3. Right-click again > See what’s printing > Printer tab.
4. Make sure "Pause Printing" and "Use Printer Offline" are unchecked.

Reinstall the Printer Driver

Sometimes the driver may not communicate properly. Reinstalling can help:

1. Uninstall the printer from Settings > Bluetooth & devices > Printers & scanners.
2. Download and install the latest full-feature driver from HP: Official HP® Support

Assign a Static IP (Optional but Recommended)

If the issue persists intermittently:

• Assign a static IP to your printer via your router or printer’s network settings.
• This helps maintain a stable connection with your PC.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support