Printer issues

[Luckeelady]

I cannot connect to my  internet. T Mobile refigured my internet, now my printer won’t connect

[Sneha_01]

Hi @Luckeelady,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issues with your printer. Here are some steps to help you reconnect your printer to your newly configured internet:

Check Printer and Network Compatibility: Ensure that your printer supports the network frequency (2.4GHz or 5GHz) that your T-Mobile internet is using. Most printers only support 2.4GHz.

Reconnect the Printer to Wi-Fi:

• On the Printer: Use the printer’s control panel to access the network settings. Find the Wi-Fi setup wizard or network settings menu.
• Select Your Network: Choose your Wi-Fi network from the list of available networks. Enter your Wi-Fi password if prompted.
• Confirm Connection: Once connected, the printer should display a confirmation message or the Wi-Fi icon on its screen.

Update Printer Drivers:

• Visit the HP website for your printer model.
• Download and install the latest drivers and firmware updates.

Reconfigure Printer Settings on Your Computer:

• Go to your computer’s settings (Control Panel on Windows, System Preferences on Mac).
• Remove the old printer configuration.
• Add a new printer and select your printer from the list of available devices.

Restart Devices:

• Restart your printer, computer, and router to refresh the connections.

Check Network Configuration:

• Ensure that your network settings such as SSID (network name) and password are correctly configured.
• Make sure that your printer is within the Wi-Fi range.

Advanced Troubleshooting:

• Disable any network firewalls or security software temporarily to see if they are blocking the connection.
• Assign a static IP address to your printer to avoid IP conflicts.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support