Printer light show ONLINe but computer says offline

[genec123]

Very frustrated.  My printer (HP Envy 6000e) shows the WiFi light is on (connected).  But the computer sometimes shows offline.  I have gone through the steps of turning  the printer off, and unplugging it.  I then reboot the router.  Then turn everything back on.  It works sometimes but I should NOT have to do this everyday that I want to use the printer,  The light on the printer show connective all of the time.  This is a problem for HP not for me.  How can I get the printer to work consistently?

[zoey7886]

@genec123, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Connectivity Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like you're experiencing intermittent connectivity issues between your HP Envy 6000e printer and your computer. Here are some steps you can try to address the problem:

Ensure Correct Setup:

• Verify that your printer is selected correctly in your application.
• Check if the printer works correctly when printing from different applications.

Check Network Configuration:

• Confirm that the printer has an IP address and it matches the IP address specified in your computer.
• If there's a mismatch, configure the printer correctly. If issues persist, check your network settings or connect via USB temporarily.

Reconnect USB or Network Cable (If Wired Connection):

• If using a USB or Ethernet cable, disconnect and reconnect the cable or try using different ports on your computer.

Wireless Network Troubleshooting:

• Run the Wireless Network Test via the printer’s front panel. This test can detect problems and suggest solutions.
• Ensure wireless capabilities are enabled on your printer (WiFi light should be on).
• Check that no Ethernet cable is connected, which may disable WiFi.

Firewall and Security Software:

• Check if firewall or security software is blocking connectivity.
• Temporarily disable them to see if communication with the printer improves.

Fixed IP Address:

• Consider setting a fixed IP address for your printer to avoid issues caused by dynamic IP changes.

Driver and Software Issues:

• Make sure you have the latest HP driver and software installed.
• If the software is installed multiple times, ensure you're using the correct version of the printer driver as the default.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,