Printer locked by Admin (???)

[Russ1960]

Printer says it's locked by administrator and wants a user name and password to connect to the internet.

I'm the only user, had it for 2 years, never did this before. **bleep**? Tried admin/admin, or just blank/blank, but no joy. I have an important doc to fax, don't need this s**t right now. 

[Jay_G24 · Accepted solution]

Hi @Russ1960,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping