Printer locked - need password

[scvtgirl]

I am trying to re-establish a wifi network connection but i receive the message that "this  feature has been locked by the person who set up the printer" .... which was me but I don't recall "locking" anything.   I see where others have had this same issue and a private message was sent to factory reset.   Is it possible to either send me a private message OR put the steps on this forum so that others who face this issue will have answers at the ready?  

Thanks

[Jay_G24]

Hi @scvtgirl,

I'd like to help!

I understand the printer is locked and you are unable to make changes.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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