Printer locked

[RPA22]

I took my desktop computer to the Geek Squad for repair after it shut down. When I got it back it worked fine but they did something to where I can’t control settings or preferences on my HP printer  because it’s locked by the administrator and I have no password for that. I know someone posted it before and there is a solution. It was sent to that person privately. I would appreciate any help. Good photo printer but now I can’t maneuver. If anyone can help thanks in advance. 

[Kumar0307]

@RPA22, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!