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‎02-04-2023 03:43 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Email this morning from HP saying they've not heard from my printer recently.  The icon for internet is light up and I have turned off my printer and restarted it and the icon is still light up.  I've tried going through HP Customer Support but that said they couldn't 'see' the printer. I checked January's print history and that seems to be OK but it hasn't registered the 5 sheets I've printed this month.  (I have an Instant Ink plan). 

I don't know what to do now. 

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