• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 9120e All-in-One Printer
Microsoft Windows 11

This morning I started my printer. I got the error message mentioned in my last post and restarted the printer. The printer did not connect to the WLAN. I reconfigured the network connection manually, even though the printer claimed that it was configured. Then the printer was connected to the WLAN and started a print job (9 pages). The printer went offline during the print job (!)

1 REPLY 1
HP Recommended

I deleted the printer from the router list of devices and reinstalled the network connection. So far the printer remains connected to the network.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.