Printer no longer accepts encrypted print jobs - Color LaserJet Pro MFP M283fdw

[mountainlady21]

For a time, I would receive a pop up on my phone stating that the printer no longer accepts encrypted print jobs, would I like to continue and after accepting it would still send the job to printer. I no longer get that option and I am unable to print from my phone through majority of apps. I have a Samsung android phone running version 14; last update was in May 2024. Printer is a Color LaserJet Pro MFP M283fdw. This issue started prior to the update. I have created a new printer certificate, no change. I would really love to be able to print from my phone again, any help is greatly appreciated!

[A_Gayathri]

Hi @mountainlady21,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Color LaserJet Pro MFP M283fdw no longer accepting encrypted print jobs from your Samsung Android phone, here are a few steps you can follow to troubleshoot and potentially resolve the problem:

Step 1: Verify Printer and Firmware Settings

Check Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for firmware updates on the HP support website or through the printer's control panel.

Reset Printer Network Settings:

• On the printer, go to Network Settings and perform a reset. Reconnect the printer to your Wi-Fi network afterward.

Step 2: Reconfigure Mobile Printing Settings

HP Smart App:

• Ensure you are using the latest version of the HP Smart app on your phone.
• Open the HP Smart app, remove the printer if it is already added, and re-add it.

Printer Settings:

• Access the printer’s Embedded Web Server (EWS) by entering the printer’s IP address into a web browser on your computer.
• Navigate to Security or Network Settings and disable Encrypted Print Job if it is enabled.

Step 3: Mobile Device Configuration

Clear App Cache:

• Go to Settings > Apps > HP Smart (or the printing app you use) > Storage > Clear Cache.

Remove and Reinstall Printer:

• Remove the printer from your phone’s list of printers.
• Re-add the printer through the HP Smart app or the Android printing settings.

Step 4: Check Certificate Configuration

1. Create a New Certificate:
   • If you created a new printer certificate, ensure it is properly installed and recognized by the printer.
   • Verify that the certificate is correctly set up by navigating to the Security settings on the printer’s EWS.

Step 5: Test with Different Applications

1. Print from Various Apps:
   • Test printing from different apps to see if the issue is specific to certain applications.

Step 6: Alternative Printing Methods

Use Direct Wi-Fi Printing:

• Use Wi-Fi Direct if available on your printer and phone. This allows direct communication between your devices, bypassing the need for network encryption settings.

Print via Email:

• Some HP printers support printing via email. You can send an email with the document to the printer’s email address.

Additional Resources

• HP Support Website: HP Color LaserJet Pro MFP M283fdw Support
• HP Smart App Download: HP Smart

Refer to this document: HP Color LaserJet Pro MFP M283fdw  User manual

I hope this helps. 

Take care and have a good day.

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