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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Printer no longer connecting to computer

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10-23-2020 02:47 PM
My computer will no longer connect to the printer. I restarted the printer, and when I hit 'print' on my mac, it says under system preferences that the printer is 'in use,' but the printer icon pops up and says, "the printer is not connected."
Thoughts?
10-24-2020 01:46 PM
The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!
10-24-2020 07:10 PM
Can you verify you downloaded the exact link I provided, and then ran/installed it?
Did you uninstall your device using System Preferences/Printers & Scanners?
Please verify you did these things, in this order.
10-24-2020 07:16 PM
By the time I found this forum, the printer was already uninstalled. I cannot reinstall it. Keeps saying it cannot find the device even though they are both on the same network. The package did install successfully.