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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
drharps28
Level 1
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Message 1 of 20
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Printer no longer connecting to computer

HP Recommended
Officejet 4655
macOS 10.14 Mojave

My computer will no longer connect to the printer. I restarted the printer, and when I hit 'print' on my mac, it says under system preferences that the printer is 'in use,' but the printer icon pops up and says, "the printer is not connected."

 

Thoughts?

19 REPLIES 19
BryanCustomPure
Level 7
473 470 45 146
Message 2 of 20
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The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

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Tweety17
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Message 3 of 20
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I have noticed that you post this link on every question about the printer an iMac not working. It does not solve the problem! Any more ideas?

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BryanCustomPure
Level 7
473 470 45 146
Message 4 of 20
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Can you verify you downloaded the exact link I provided, and then ran/installed it?

 

Did you uninstall your device using System Preferences/Printers & Scanners? 

 

Please verify you did these things, in this order.

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Tweety17
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Message 5 of 20
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By the time I found this forum, the printer was already uninstalled. I cannot reinstall it. Keeps saying it cannot find the device even though they are both on the same network. The package did install successfully.

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BryanCustomPure
Level 7
473 470 45 146
Message 6 of 20
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Does it show up in Printers & Scanners or no?

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Tweety17
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No it does not show up.

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BryanCustomPure
Level 7
473 470 45 146
Message 8 of 20
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What happens when you click the "Plus" in "Printers & Scanners" to add a device?

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Tweety17
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Message 9 of 20
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Nothing. No device shows up

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BryanCustomPure
Level 7
473 470 45 146
Message 10 of 20
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Can you enter it in the IP address tab at the top and see if it finds it? If you need help finding the IP address of the printer, let me know.

 

Also, did you already try "Easy Start"?

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