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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet Pro MFP M127fw

My printer suddenly stopped seeing my wireless network. Other networks show up, but even when I manually enter my network name and password, the printer cannot connect with it. When I run the hp print and scan doctor, I add the ip address, and the message is that another device on the network is already using that IP address..

1 REPLY 1
HP Recommended

Hi,

How far is the printer located away from your router?

 

As you say that other networks are shown, this is likely any glitch with your home network or any other issue, therefore clarifying the distance is crucial.

 

Please try restarting your router, allow it 2-3 minutes till the internet connection returns and then restart the printer.

 

Follow the Wireless Setup Wizard and check if the printer may see your network then.

 

If there is no change, have you made any network changes lately? such as a router update, a new router, etc.?

Consider that the printer only support 2.4GHz network, so if your router may only broadcast a 5GHz wi-fi as example the printer would not see such an unsupported Wi-Fi network.

 

Shlomi

 

 



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