Printer not available

[Catlady80]

I keep getting a message,'Printer not available ' when trying to print from my android phone. Can anyone advise. Also, my WIFI Direct is disabled & I can't seem to enable it again.

[Kuroi_Kenshi]

Hi @Catlady80,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[Catlady80]

• Hi Kuroi.
• It's a Hp envy 7200

[Kuroi_Kenshi]

Hi @Catlady80,

Thanks for the details.

Let’s go through a few checks.

Reconnect Printer to Wi-Fi

1. On the printer, go to Wireless Settings.
2. Select Wireless Setup Wizard.
3. Choose your Wi-Fi network and enter the password.
4. Confirm the blue wireless light stays solid.

Restart Devices (Quick Refresh)

1. Turn OFF the printer.
2. Restart your Wi-Fi router.
3. Restart your Android phone.
4. Turn the printer back ON after the router is fully up.

Check HP App Connection

1. Open the HP app on your phone.
2. Remove the existing printer (if listed).
3. Tap + Add Printer.
4. Select your HP ENVY 7200 from the list.

Enable Wi-Fi Direct (If Needed)

1. On the printer control panel, go to Settings > Wireless > Wi-Fi Direct.
2. Turn Wi-Fi Direct ON.
3. On your phone, connect to the printer’s Wi-Fi Direct network.
4. Try printing again from the HP app.

Note: If Wi-Fi Direct is greyed out, it may be disabled due to network mode, reconnecting Wi-Fi usually re-enables it.

Check Same Network

1. Ensure your phone and printer are on the same Wi-Fi network.
2. Avoid mobile data while printing.
3. Turn OFF VPN (if enabled).

If the printer still shows “not available,” let me know if it appears in the HP app but shows offline, or if it doesn’t appear at all, that will help narrow it down. 👍

I hope this helps.

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi