• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-21-2022 05:55 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Until a few days ago I was happily printing and scanning but now I can't do either one.  I keep getting messages that say I need to sign up with Instant Ink, which I have been signed up with FOR YEARS.  I tried deleting and then downloading HP Smart again.  I tried signing up with Instant Ink again but it says I'm already signed up for it.  I switched to Edge, thinking maybe it was a Chrome issue.  Now I'm seeing a message on my printer that says I can't use the ink cartridge in my printer because I'm not signed up with Instant Ink.  I feel like I'm going in circles.  How on earth did this happen??  Prior to my printer no longer working I had not made any changes ... unless Chrome did an automatic update while I was sleeping.   I so hope someone can help me. 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.