Printer not connected to the internet/offline too

[Granddogs3]

went to change my cartridges to new ones, so tried everything to get it too print, now HP saying printer not connected to internet and also saying printer is off line. I desperately need to get it working again, can't afford to buy a new one. Please help me figure this out

[Pallipurath]

Hi @Granddogs3,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand its frustrating When your HP printer is offline or not connected to the internet, I would request you to follow these steps in order to get it fixed.

Check Printer Connection:

• Ensure that your printer is powered on and has a stable internet connection.
• If using a wireless connection, check that the printer is connected to the same Wi-Fi network as your computer or device.
• For a wired connection, ensure that the Ethernet cable is securely connected to both the printer and the router.

Restart Devices:

• Restart your printer, computer, and router to refresh the network connection.

Check Printer Settings:

• Go to the printer's settings menu and ensure it is set to online mode.
• Verify that Wi-Fi is enabled on the printer.

Printer Software and Drivers:

• Make sure you have the latest printer software and drivers installed on your computer. You can download the latest drivers from the HP support website.

Network Diagnostics:

• Run the built-in diagnostics tool from the printer’s software or the HP Print and Scan Doctor to identify and fix issues.

Disable Offline Mode:

• On your computer, go to Devices and Printers, right-click on your HP printer, and ensure 'Use Printer Offline' is unchecked.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.