Printer not connected to the internet.

[MCP29]

We installed a new router a few weeks ago. When the printer indicated it was ready for a software update, we got an error message that the printer is not connected to the internet. Please advise us about how to fix the problem. Thanks.

[The_Fossette]

@MCP29

I reviewed your post and I understand that the printer is not connecting to your new router.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and run the HP print and scan doctor and it will automatically find and fix the wireless issues.

Here is how it is done.

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Run PSDR

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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