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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Printer works just fine for copying, but I can't get it to connect for printing from laptop through bluetooth, even though it shows bluetooth is working really well.  It shows a paper out error, but that is only for the photo paper of a different size.  What gives?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Unless there has been some recent change, Bluetooth is only used to configure the printer.  Wi-Fi is used for all printing.  HP Smart uses Bluetooth to find and communicate with the printer.

 

General help for new router or printer
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 REPLIES 2
HP Recommended

Unless there has been some recent change, Bluetooth is only used to configure the printer.  Wi-Fi is used for all printing.  HP Smart uses Bluetooth to find and communicate with the printer.

 

General help for new router or printer
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you!  I checked and it did need to be connected to WiFi again!!  Don't know why, but it did.  Working just fine now.

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