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‎03-09-2022 05:27 PM - last edited on ‎03-10-2022 10:20 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: Microsoft Windows 11

The printer can connect to the wifi and can be managed by a device on the same network using the IP address, but can't connect to web services. It was able to scan and send an Email, but nothing else that I can tell. I'm assuming that the fact that it's low on toner isn't going to affect whether it can connect.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2022 06:39 AM

HP Recommended

@Zeus574

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Make sure web services is enabled: http://h10032.www1.hp.com/ctg/Manual/c04316164.pdf (page 39,40)

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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3 REPLIES 3

‎03-15-2022 06:39 AM

HP Recommended

@Zeus574

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Make sure web services is enabled: http://h10032.www1.hp.com/ctg/Manual/c04316164.pdf (page 39,40)

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

Was this reply helpful? Yes No

‎03-16-2022 08:49 PM

HP Recommended

Thank you I hadn't though to manually check for updates in the service menu. I thought it would check for updates when it powered on and connected to the internet.

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‎03-20-2022 05:47 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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