Printer not connecting to wifi

[Peter12171]

I have recently had to change to a new router, and I haven't been able to connect my printer to the wifi, despite trying everything I can find on the app and on the HP webpage. Can anybody help?

[Kuroi_Kenshi]

Hi @Peter12171,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer stopped connecting to Wi‑Fi after you changed to a new router. Let’s go through a few steps to check what could be causing this.

Confirm Wi‑Fi Band

Many HP printers only support 2.4GHz Wi‑Fi.

If your new router is set to 5GHz only, enable or create a 2.4GHz network and connect the printer there.

Reset Printer’s Network Settings

On the printer, press and hold the Wireless button until the light blinks.

This puts the printer back into setup mode and clears old network details.

Use HP Smart App for Setup

Open the HP Smart app on your phone or computer.

Select Set Up a New Printer and follow the prompts to connect it to the new Wi‑Fi.

Check Router Security Settings

Make sure the router is using WPA2 security (not WPA3 only).

Some printers cannot connect if WPA3 is enforced.

Assign a Static IP (Optional)

Once connected, open the printer’s Embedded Web Server by typing its IP address in a browser.

Assign a static IP so the printer doesn’t drop off when the router reassigns addresses.

Update Printer Firmware

In HP Smart, go to Printer Settings > Advanced > Update Printer Firmware.

Firmware updates often fix Wi‑Fi compatibility issues with newer routers.

Restart Devices

Restart the router, printer, and computer after setup.

This ensures all devices refresh their network connections.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Peter12171 · Accepted solution]

Thanks for your reply. The new router was a direct replacement of the old one, so no changes there.

I actually managed to sort it out, by deleting the HP app in my phone and installing it on my iPad.

[Kuroi_Kenshi]

Hi,

That’s great to hear, I’m glad you were able to get it working by reinstalling the HP Smart app on your iPad!

If everything is running smoothly now, please consider marking the previous response as “Accepted Solution.”

This helps other community members find the fix more easily and keeps the forum organized.

If you ever run into anything else, feel free to reach out, we're here to help.

Have a wonderful day ahead!

Warm regards,