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Common problems for Connectivity Issues
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‎08-25-2025 02:25 AM

HP Recommended

My dealer 2710 is suddenly not connecting to my WiFi. I have followed all instructions to try and rectify this and no good. Is it just time to get a new one as had this for 5 years. 

1 REPLY 1

‎08-26-2025 06:38 AM - edited ‎08-26-2025 06:38 AM

HP Recommended

@KatyaK49, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

 

I understand how frustrating it can be when your printer suddenly stops connecting to Wi-Fi, especially after years of reliable use. Let’s try a few steps to get your HP DeskJet 2710 back online before considering a replacement.

Reset the Printer’s Network Settings

This clears any saved Wi-Fi credentials and lets you start fresh.

  • Press and hold the Wireless and Cancel buttons on the printer until the Power light blinks.
  • This will reset the network settings.

Reconnect Using HP Smart App

The HP Smart app is the easiest way to reconnect your printer to Wi-Fi.

  • Download or open the HP Smart app on your phone or PC. HP Smart
  • Make sure Bluetooth is enabled.
  • Tap Add Printer and follow the prompts to connect to your Wi-Fi.

Check Wi-Fi Requirements

  • Ensure your Wi-Fi is 2.4 GHz (DeskJet 2710 does not support 5 GHz).
  • Keep the printer close to the router during setup.
  • Avoid using guest networks or enterprise networks.

Update Printer Firmware

Outdated firmware can cause connectivity issues.

Try a USB Setup (if wireless fails)

  • Connect the printer via USB to your PC.
  • Use HP Smart to configure Wi-Fi settings from there.

Factory Reset (if needed)

If nothing works, a full reset might help:

  • Unplug the printer.
  • Hold the Power button for 10 seconds.
  • Plug it back in and retry setup.

Additional Tips

  • If your router was recently updated or replaced, reconfiguring the printer is necessary.
  • Avoid placing the printer near microwaves or thick walls that may interfere with signal.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

 

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support
 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

 

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

 

Cheers,

Max3Aj

HP Support

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