Printer not getting connected and not responding

Zeejahan · ‎10-31-2026

I am not able to connect my printer through my phone and also it is not responding

GOLD_MASTER · ‎11-02-2026

Let's start with the basics:

Restart the router, the printer and the phone.
Make sure the phone is on the same Wi-Fi as the printer (not mobile data or a guest network), and that Bluetooth and location are on for the HP app.
Put the printer back in Wi-Fi setup mode and add it in the HP app (+ Add printer) or at https://123.hp.com

Please share the printer model and what the printer's lights or display show.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

GOLD_MASTER · ‎11-03-2026

Hi @Zeejahan,

Just checking in: were you able to solve the issue with the steps above? If it worked, please click "Accept as Solution" on the reply that helped so others with the same problem can find it, and the "Yes" button. If not, let me know what you see and I'll gladly keep helping.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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