Printer not online after unplugging and plugging in

[Boothbabe9]

My printer screen began flashing Error # OXB874648E. I unplugged it and plugged it back in, and it said I needed to complete set-up. I have HP Smart on my computer, but the printer is offline and can't communicate with the c

[A_Gayathri]

Hi @Boothbabe9,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 8015e All-In-One Printer is having trouble reconnecting to your network or completing its setup after being unplugged. The error code # OXB874648E suggests there might be an issue with the printer's network connection or setup process.

Here are some steps to troubleshoot and resolve the issue:

Restart Everything:

• Turn off the printer, unplug it, and wait for about 60 seconds.
• Restart your router by unplugging it, waiting 30 seconds, and then plugging it back in.
• Turn the printer back on and wait for it to initialize.

Reconnect to WiFi:

• Go to the printer’s control panel, navigate to the WiFi settings, and try reconnecting to your network.
• Ensure you select the correct WiFi network and enter the correct password.

Check HP Smart:

• Open the HP Smart app on your computer.
• Try to add the printer again by selecting "Add Printer" and following the on-screen instructions.
• If the app doesn’t recognize the printer, ensure your computer is connected to the same network as the printer.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure the printer's firmware is up-to-date. You can check this via the printer’s control panel or through the HP Smart app.

Check for Network Issues:

• Ensure that there are no network issues or restrictions that could be preventing the printer from connecting.
• If you’re using a VPN, try disabling it temporarily to see if it resolves the issue.

Reset Printer:

• If the issue persists, you might want to perform a factory reset on the printer. This will erase any saved settings and require you to set up the printer again.
• To reset, navigate to the printer’s settings menu and look for the option to restore factory settings.

Reinstall HP Smart:

• Uninstall and reinstall the HP Smart app on your computer to rule out any issues with the application itself.

Refer to this document:  HP OfficeJet 8015e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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